The employees are angels for the most part & vibes are ethereal and immaculate.
I informed an employee I needed my scrub massage to be gentle on my arms — I’m disabled.
I told her I’d be happy to use Google translate to inform the masseuse myself, or if it was too much trouble, he could skip my arms. The employee acted as if I asked her to recite the digits of Pi backwards. It was clear before I even walked away that my need was not going to be met.
The massage is $130… let’s met our customers basic needs.
It was clear that there was no effort in communication from the employee to the masseuse, and I ended up having to end the massage halfway through because my shoulder popped out of place.
It is STILL out of place, and every day has been more painful than the last, ever since the massage.
I was not given a refund and rudely informed that I should have stopped the massage within 10 minutes like the sign says on the front desk.
If they couldn’t inform the masseuse to be gentle, how could I inform the masseuse to end the massage? Just wondering. Because the reason given to me was “language barrier.”
The masseuse is absolutely wonderful— no shade to him. I believe things got lost in communication between the front desk employee and him, if any communication occurred at all.
Multiple signs regarding refund & disability policy are COMPLETELY hidden behind others on the front desk.
No refund WOULD be fair (in a dystopian, ableist way) IF the signs were displayed correctly.
Amy H.
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November 27, 2023
I’ve tried other spas in SoCal and I keep coming back to Spa Palace. This spot is open 24 hrs and and you even sleep here if you want but overnight rates cost a bit more. I usually like coming here at night time since there’s less people and it feels more relaxing.
There is a private parking garage with valet if you want to valet, but there is also free parking on the side of the building. When you park, you have to take an elevator to go up to the front desk. Service here has always been friendly each time I visit. You can ask so request for a shaver and toothbrush as needed. If you are doing an overnight, they also provide you with a blanket.
In the Co-Ed space: I would recommend going into the hot rooms for 10-15 mins each then go to the cold room for at least 5 minutes and rest 10-15 minutes in the co-ed area. Repeat this routine 2-3 times. The co-ed space also has a restaurant that you can purchase food and snacks from.
In the Locker room: I would recommend going to the steam mist room, sauna room, rinse, then jacuzzi after. The jacuzzi has 2 heated one and a cold plunge. I would recommend 10-15 mins in the Jacuzzi, then go to the cold plunge and stay in there for a minimum of 30 seconds. Sit and rest in the room for 5-10 minutes and repeat if you want to. Usually I can't take showers or anything cold but whenever I go to Spa Palace, a cold plunge is a must! I like to end my visit here with a cold plunge then shower and go home to sleep. You will be amazed how you feel right after leaving Spa Palace since the cold plunge will actually make you feel better.
Ms Fre
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June 13, 2024
I don’t know where to begin. I been to other Korean Spa’s so my expectations coming in were pretty low. But from the moment I walked into the lobby, I knew this place was different. The space is nicely decorated. All the areas where clean and maintained. The downstairs common area/pool/bar was lively and a vibe. I got a seaweed wrap, which included a body scrub, hair wash (I declined that) and a facial. My services were performed by Grace, and she was truly amazing. She scrubbed every inch of my body, and after the seaweed treatment, she washed me like I was a newborn baby. I got a massage/stretching with warm towels applied on me. This was the best treatment I have ever had, and 4 days later, my skin is still soft as ever. I HIGHLY recommend this 24-hour spa.
Con: They did make me give them cash or debit card only (although there are signs for credit cards all over) I’m assuming cause it was my first time?
There was a girl, in a pink bathing suit, on her phone in the women’s bathing area. No one told her to disrobe or put her phone up, so I think they should do better checks of that.
Inkhaus L
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September 07, 2024
Day pass was so worth it! Go to the iceland and elvan stone sauna! Get the food too - nice big servings! food staff were great - just ring the bell on the counter!
They should start selling Collagen Face Masks! It would be such a great addition!
Bring flip flops and $5 cash for massage chairs!
PSA: You would need full mobility, to fully enjoy this sauna. It’s a great size for an LA sauna, but its a lot of walking for the old or limited mobility.
The staff is kind to elderly customers but the baths & saunas are too strong for most senior customers. Elevator broken which means the pool and waterfall are unavailable to those who can’t climb 4 flights of stairs.
Guita Tahmassebi
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July 05, 2024
Wonderful facilities. Great staff
It has everything in women: great herbal steam, sauna, jacuzzi, cold plunge salt room, rest area . Got the best scrub and oil massage.
The mixed areas have the salt room, stone room, and even ice room .
Lovely outdoor area with a fountain . The best swimming pool with a bar ( only open on weekends and holidays) with great waterfall, cool tub, and jacuzzi
Hardly busy like the zoo at Wii spa. Such a hidden gem . In a way I want to keep it to myself, but it is too good and really people should go there .
I have been going to Korean spas for the last 25 years.
I have been to so many in LA ,one in Torrance and one in Valley. This is by far the best.
Oh, also, the restaurant is so good with many great selections of food and drinks/ juices.
The employees are angels for the most part & vibes are ethereal and immaculate. I informed an employee I needed my scrub massage to be gentle on my arms — I’m disabled. I told her I’d be happy to use Google translate to inform the masseuse myself, or if it was too much trouble, he could skip my arms. The employee acted as if I asked her to recite the digits of Pi backwards. It was clear before I even walked away that my need was not going to be met. The massage is $130… let’s met our customers basic needs. It was clear that there was no effort in communication from the employee to the masseuse, and I ended up having to end the massage halfway through because my shoulder popped out of place. It is STILL out of place, and every day has been more painful than the last, ever since the massage. I was not given a refund and rudely informed that I should have stopped the massage within 10 minutes like the sign says on the front desk. If they couldn’t inform the masseuse to be gentle, how could I inform the masseuse to end the massage? Just wondering. Because the reason given to me was “language barrier.” The masseuse is absolutely wonderful— no shade to him. I believe things got lost in communication between the front desk employee and him, if any communication occurred at all. Multiple signs regarding refund & disability policy are COMPLETELY hidden behind others on the front desk. No refund WOULD be fair (in a dystopian, ableist way) IF the signs were displayed correctly.
I’ve tried other spas in SoCal and I keep coming back to Spa Palace. This spot is open 24 hrs and and you even sleep here if you want but overnight rates cost a bit more. I usually like coming here at night time since there’s less people and it feels more relaxing. There is a private parking garage with valet if you want to valet, but there is also free parking on the side of the building. When you park, you have to take an elevator to go up to the front desk. Service here has always been friendly each time I visit. You can ask so request for a shaver and toothbrush as needed. If you are doing an overnight, they also provide you with a blanket. In the Co-Ed space: I would recommend going into the hot rooms for 10-15 mins each then go to the cold room for at least 5 minutes and rest 10-15 minutes in the co-ed area. Repeat this routine 2-3 times. The co-ed space also has a restaurant that you can purchase food and snacks from. In the Locker room: I would recommend going to the steam mist room, sauna room, rinse, then jacuzzi after. The jacuzzi has 2 heated one and a cold plunge. I would recommend 10-15 mins in the Jacuzzi, then go to the cold plunge and stay in there for a minimum of 30 seconds. Sit and rest in the room for 5-10 minutes and repeat if you want to. Usually I can't take showers or anything cold but whenever I go to Spa Palace, a cold plunge is a must! I like to end my visit here with a cold plunge then shower and go home to sleep. You will be amazed how you feel right after leaving Spa Palace since the cold plunge will actually make you feel better.
I don’t know where to begin. I been to other Korean Spa’s so my expectations coming in were pretty low. But from the moment I walked into the lobby, I knew this place was different. The space is nicely decorated. All the areas where clean and maintained. The downstairs common area/pool/bar was lively and a vibe. I got a seaweed wrap, which included a body scrub, hair wash (I declined that) and a facial. My services were performed by Grace, and she was truly amazing. She scrubbed every inch of my body, and after the seaweed treatment, she washed me like I was a newborn baby. I got a massage/stretching with warm towels applied on me. This was the best treatment I have ever had, and 4 days later, my skin is still soft as ever. I HIGHLY recommend this 24-hour spa. Con: They did make me give them cash or debit card only (although there are signs for credit cards all over) I’m assuming cause it was my first time? There was a girl, in a pink bathing suit, on her phone in the women’s bathing area. No one told her to disrobe or put her phone up, so I think they should do better checks of that.
Day pass was so worth it! Go to the iceland and elvan stone sauna! Get the food too - nice big servings! food staff were great - just ring the bell on the counter! They should start selling Collagen Face Masks! It would be such a great addition! Bring flip flops and $5 cash for massage chairs! PSA: You would need full mobility, to fully enjoy this sauna. It’s a great size for an LA sauna, but its a lot of walking for the old or limited mobility. The staff is kind to elderly customers but the baths & saunas are too strong for most senior customers. Elevator broken which means the pool and waterfall are unavailable to those who can’t climb 4 flights of stairs.
Wonderful facilities. Great staff It has everything in women: great herbal steam, sauna, jacuzzi, cold plunge salt room, rest area . Got the best scrub and oil massage. The mixed areas have the salt room, stone room, and even ice room . Lovely outdoor area with a fountain . The best swimming pool with a bar ( only open on weekends and holidays) with great waterfall, cool tub, and jacuzzi Hardly busy like the zoo at Wii spa. Such a hidden gem . In a way I want to keep it to myself, but it is too good and really people should go there . I have been going to Korean spas for the last 25 years. I have been to so many in LA ,one in Torrance and one in Valley. This is by far the best. Oh, also, the restaurant is so good with many great selections of food and drinks/ juices.