First timer.
I really loved my Swedish massage. My masseuse was Kathy, she was kind, asked if I was comfortable during the massage. I wish to spend like another hour in there. The amenities are great !!! They have sauna too available when you reserve a service. Also, the hotel where the local is located is beautiful. I would definitely try to come back. All the staff was friendly since reception, cleaning staff, everyone.
Bettina
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August 13, 2024
I think I just had the best massage I’ve ever had in my life here. Do yourself a favor and book a massage with Kim! She is an absolute master, the way she knew exactly where I needed attention, she was so intuitive and caring, used just the right amount of pressure. I’ve been working through some emotional and physical issues and she just knew exactly where I needed attention! She worked on the areas I needed work on with such care and strength. I’m absolutely rejuvenated and got just what I needed and more. Will definitely be back! The spa itself is a nice and relaxing setting, the temperature was comfortable, they sell great products, prices reasonable, and the staff was lovely.
Kay Bee
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July 04, 2024
I was not entirely happy with the service I received today. My masseuse did not speak English. First, the appointment started late. I’m accustomed to being asked what type of pressure I would like to receive and if there any parts of my body that I would not like to be touched. I’m used to being asked if I would like an additional blanket or having a heated table/pad. During the session, the masseuse’s phone rang and later she received additional messages. She did not stop to answer it, but it was distracting. My friend and I completed the survey at the beginning and requested that we have an aromatherapy oil massage. We did not receive it, but we also were not charged so that was good. While overall our massages were good, there was definitely a difference in the style and approach, even though we both requested a Swedish massage. In the bathroom, the ceiling tiles had mold growing on them. For the rating we saw online, the price of the service, and the mandatory 20% gratuity, I expected a better experience.
Anganesha Sanders
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July 21, 2024
I got there an hour and a half early to just relax and enjoy before my massage. The steam room wasn’t working nor was the Sauna getting hot. The aesthetic wasn’t relaxing. The carpet was dark and old looking. It just wasn’t what I was expecting when I booked it at the Westin.
The receptionist was very sweet and hospitable. The peach Bellini she offered me was great.
The massage table didn’t have the heating pad under it to keep your body warm when they lift the sheets. The room didn’t have any calming music playing. It was complete silence. The massage just felt like someone was rubbing me. It was no pressure and it wasn’t relaxing at all. It wasn’t what I was use to nor what I was expecting. However I paid because he rendered a service. I will NOT be going back. The website is very misleading. The website is so bright and modern and the place is dark and not modernized.
I’m convinced the reviews are fake. The spa looks nothing like the pictures posted. I’m not sure if they are getting them mixed up with another place but the spa looks nothing like the pictures posted.
Gabe
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August 12, 2024
The spa was great, right in DTLA. I had Carla. She was so helpful in understanding my problems and pain points, and gave so many tips that I could leave with. She was very adamant of helping and making sure I felt better. I came in specifically for sports related tensions and pains, and she worked them all out. She paid a lot of attention to what I told her and she had a calm nature. I was impressed with this spa. Thanks! Also included a sauna, showers, etc.
Our Address
404 S Figueroa St #302, Los Angeles, CA 90071, USA
First timer. I really loved my Swedish massage. My masseuse was Kathy, she was kind, asked if I was comfortable during the massage. I wish to spend like another hour in there. The amenities are great !!! They have sauna too available when you reserve a service. Also, the hotel where the local is located is beautiful. I would definitely try to come back. All the staff was friendly since reception, cleaning staff, everyone.
I think I just had the best massage I’ve ever had in my life here. Do yourself a favor and book a massage with Kim! She is an absolute master, the way she knew exactly where I needed attention, she was so intuitive and caring, used just the right amount of pressure. I’ve been working through some emotional and physical issues and she just knew exactly where I needed attention! She worked on the areas I needed work on with such care and strength. I’m absolutely rejuvenated and got just what I needed and more. Will definitely be back! The spa itself is a nice and relaxing setting, the temperature was comfortable, they sell great products, prices reasonable, and the staff was lovely.
I was not entirely happy with the service I received today. My masseuse did not speak English. First, the appointment started late. I’m accustomed to being asked what type of pressure I would like to receive and if there any parts of my body that I would not like to be touched. I’m used to being asked if I would like an additional blanket or having a heated table/pad. During the session, the masseuse’s phone rang and later she received additional messages. She did not stop to answer it, but it was distracting. My friend and I completed the survey at the beginning and requested that we have an aromatherapy oil massage. We did not receive it, but we also were not charged so that was good. While overall our massages were good, there was definitely a difference in the style and approach, even though we both requested a Swedish massage. In the bathroom, the ceiling tiles had mold growing on them. For the rating we saw online, the price of the service, and the mandatory 20% gratuity, I expected a better experience.
I got there an hour and a half early to just relax and enjoy before my massage. The steam room wasn’t working nor was the Sauna getting hot. The aesthetic wasn’t relaxing. The carpet was dark and old looking. It just wasn’t what I was expecting when I booked it at the Westin. The receptionist was very sweet and hospitable. The peach Bellini she offered me was great. The massage table didn’t have the heating pad under it to keep your body warm when they lift the sheets. The room didn’t have any calming music playing. It was complete silence. The massage just felt like someone was rubbing me. It was no pressure and it wasn’t relaxing at all. It wasn’t what I was use to nor what I was expecting. However I paid because he rendered a service. I will NOT be going back. The website is very misleading. The website is so bright and modern and the place is dark and not modernized. I’m convinced the reviews are fake. The spa looks nothing like the pictures posted. I’m not sure if they are getting them mixed up with another place but the spa looks nothing like the pictures posted.
The spa was great, right in DTLA. I had Carla. She was so helpful in understanding my problems and pain points, and gave so many tips that I could leave with. She was very adamant of helping and making sure I felt better. I came in specifically for sports related tensions and pains, and she worked them all out. She paid a lot of attention to what I told her and she had a calm nature. I was impressed with this spa. Thanks! Also included a sauna, showers, etc.