What an unpleasant experience. I arrived early as requested to fill out paperwork and the lobby is closed. After contacting the business, an employee arrives to assist me without wearing a mask. While waiting, the employee is on the phone booking an appointment. I asked about the complimentary beverage and am told it will be better after the massage. The business is also not clean.
Chase Baker
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July 27, 2022
My wife and I booked a massage together but not a couples massage. They gave us a rose petal, lemon, and sea salt foot soak and some nice tea to drink to start off. Then they put us in the couples suite which was a nice bonus. This place is nice, clean, and the staff is friendly. The massage was excellent. The masseuse focused on the areas I told her to and avoided the areas I told her to avoid. My wife and I left feeling very relaxed. I would definitely go back.
Melissa Chataigne
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November 09, 2022
I previously given a 4 star review but I’m so disgusted by my return visit. There was no one to check in and I wandered into to spa and found my own locker. Then after I was waiting for massage My therapist Jennifer informed me she would be 30late! There is no sauna or steam services like promised. After tipping, I found a mysterious $25 charge on my cc almost 15 days after my service. I called and complained and was told that was the tip she felt she deserved. That’s fraud!!! IT WAS A BAD MASSAGE AND THEY WILL STEAL FROM YOU!
Teresa Barb
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February 06, 2017
It was a rainy day in downtown Los Angeles so I decided on my last day of vacation to get a massage. Frais happened to be directly next door to my hotel. I walked in to see if I could schedule a 'day of' massage and the owners were super sweet and accommodating. The spa and steam room were clean, cute and relaxing. They had all sorts of products at your disposal! I had a 1 hour massage with Shea. She was incredible. I like my massages with very firm pressure and she was able to help release a lot of my trigger points. I think she even went over my 60 minutes! What a wonderful find and relaxing day in the city.
Aysa Matueva
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May 07, 2023
I’ve booked a 60 mins massage on the 7th of May 2pm with Helga, paid and confirmed the appointment straight away using MindBody app. I have arrived 10 mins early to a locked door and no staff members around. I’ve called and no one answered, I also talked to employees at the reception and no one so the spa staff members today. I have a flight soon so I want be able to rebook. I want a full refund and apologies for the inconvenience
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819 Flower St, Los Angeles, CA 90017, USA
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What an unpleasant experience. I arrived early as requested to fill out paperwork and the lobby is closed. After contacting the business, an employee arrives to assist me without wearing a mask. While waiting, the employee is on the phone booking an appointment. I asked about the complimentary beverage and am told it will be better after the massage. The business is also not clean.
My wife and I booked a massage together but not a couples massage. They gave us a rose petal, lemon, and sea salt foot soak and some nice tea to drink to start off. Then they put us in the couples suite which was a nice bonus. This place is nice, clean, and the staff is friendly. The massage was excellent. The masseuse focused on the areas I told her to and avoided the areas I told her to avoid. My wife and I left feeling very relaxed. I would definitely go back.
I previously given a 4 star review but I’m so disgusted by my return visit. There was no one to check in and I wandered into to spa and found my own locker. Then after I was waiting for massage My therapist Jennifer informed me she would be 30late! There is no sauna or steam services like promised. After tipping, I found a mysterious $25 charge on my cc almost 15 days after my service. I called and complained and was told that was the tip she felt she deserved. That’s fraud!!! IT WAS A BAD MASSAGE AND THEY WILL STEAL FROM YOU!
It was a rainy day in downtown Los Angeles so I decided on my last day of vacation to get a massage. Frais happened to be directly next door to my hotel. I walked in to see if I could schedule a 'day of' massage and the owners were super sweet and accommodating. The spa and steam room were clean, cute and relaxing. They had all sorts of products at your disposal! I had a 1 hour massage with Shea. She was incredible. I like my massages with very firm pressure and she was able to help release a lot of my trigger points. I think she even went over my 60 minutes! What a wonderful find and relaxing day in the city.
I’ve booked a 60 mins massage on the 7th of May 2pm with Helga, paid and confirmed the appointment straight away using MindBody app. I have arrived 10 mins early to a locked door and no staff members around. I’ve called and no one answered, I also talked to employees at the reception and no one so the spa staff members today. I have a flight soon so I want be able to rebook. I want a full refund and apologies for the inconvenience