Frais Spa at The O Hotel

819 Flower St, Los Angeles, CA 90017, USA

About Frais Spa at The O Hotel

4.2 / 5

from reviews

    JOHN MCDERMOTT
    -
    August 20, 2024

    U know I have not been here yet. But all of your best reviews are 5-7 years ago. This being said, I am planning a spa for my girlfriend and I. We would make sure to give you an excellent review and 4⭐ maybe 5. If you can get us in on Friday or Saturday this week?

    Asta Sylla
    -
    August 28, 2020

    What an unpleasant experience. I arrived early as requested to fill out paperwork and the lobby is closed. After contacting the business, an employee arrives to assist me without wearing a mask. While waiting, the employee is on the phone booking an appointment. I asked about the complimentary beverage and am told it will be better after the massage. The business is also not clean.

    Chase Baker
    -
    July 27, 2022

    My wife and I booked a massage together but not a couples massage. They gave us a rose petal, lemon, and sea salt foot soak and some nice tea to drink to start off. Then they put us in the couples suite which was a nice bonus. This place is nice, clean, and the staff is friendly. The massage was excellent. The masseuse focused on the areas I told her to and avoided the areas I told her to avoid. My wife and I left feeling very relaxed. I would definitely go back.

    Melissa Chataigne
    -
    November 09, 2022

    I previously given a 4 star review but I’m so disgusted by my return visit. There was no one to check in and I wandered into to spa and found my own locker. Then after I was waiting for massage My therapist Jennifer informed me she would be 30late! There is no sauna or steam services like promised. After tipping, I found a mysterious $25 charge on my cc almost 15 days after my service. I called and complained and was told that was the tip she felt she deserved. That’s fraud!!! IT WAS A BAD MASSAGE AND THEY WILL STEAL FROM YOU!

    Aysa Matueva
    -
    May 07, 2023

    I’ve booked a 60 mins massage on the 7th of May 2pm with Helga, paid and confirmed the appointment straight away using MindBody app. I have arrived 10 mins early to a locked door and no staff members around. I’ve called and no one answered, I also talked to employees at the reception and no one so the spa staff members today. I have a flight soon so I want be able to rebook. I want a full refund and apologies for the inconvenience

    Frais Spa at The O Hotel

    Our Address

    819 Flower St, Los Angeles, CA 90017, USA

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